My link is not active anymore. What do I do?
Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get...
View ArticleI haven’t received my download link. What do I do?
First, make sure that you have submitted your e-mail address correctly for delivery purposes. Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam...
View ArticleI need to edit/change my invoice. How do I do this?
Please, submit your request to billing@template-help.com. You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours. … The post I need to edit/change...
View ArticleMy card was overcharged. What do I do?
Please contact us at billing@template-help.com with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details … The post My card...
View ArticleMy card got charged twice for the same purchase. What do I do?
Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail billing@template-help.com with your order. … The post My card got charged twice for the same...
View ArticleI received a request to send a copy of my passport/ a drivers license or...
Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions. In all cases of fraudulent activity...
View ArticleI do not recognize the charge on my statement. I did not purchase your...
In order to assist you in resolving this problem we kindly ask you: -please, provide your full name as it is on the credit card, exact sum as it is on statement and exact date of the transaction; -your...
View ArticleAmex doesn’t process my international payment. What do I do?
Please contact them directly and ask them to unblock this transaction from their end. If you do not wish to unblock your card for international transactions you may pay with AMEX via Paypal merchant...
View ArticleHow do I pay with Webmoney?
You can pay via Webmoney either by choosing Webmoney option or Robox option on our checkout page. … The post How do I pay with Webmoney? appeared first on Template Monster Help.
View ArticleI paid via Moneybookers and have not received anything. What is the problem?
Since Moneybookers/Skrill merchant system supports different types of payments there may be several reasons for this: If you paid via bank transfer it may take several business days for the order to go...
View ArticleI paid via Googlecheckout and have not received anything. What is the problem?
It may take some time from Googlecheckout to process your card. Usually it takes from several minutes up to 6 hours, it depends on GoogleCheckout and we can’t speed up this process. They may also...
View ArticleI paid via PayPal and have not received anything. What is the problem ?
This might happen if you initiated the eCheck transaction via paypal. In this case it will take several business days for the order to go through. The ETA for clearing can be checked in your paypal...
View ArticleHow do I process my card via PayPal ?
You can purchase the template with the card without creating the account with PayPal. To do this please choose PayPal option on the checkout page and press *Don’t have PayPal account?* on the next...
View ArticlePayPal does not approve my transaction. What do I do?
If you still want to place your order via PayPal , you need to know which payment methods are available when sending money : When you pay , the first thing PayPal will do is check your PayPal balance...
View ArticleWhy do I need to verify my order ?
The verification procedure is aimed at enabling secure shopping for all of our customers. The usual order confirmation procedure will last no more than 15 minutes. If you have any difficulties with...
View ArticleHow long does it take to get the template after the purchase?
It depends on the payment method you choose. If you order the template with credit or debit card or instant payment via PayPal or Moneybookers option than it will take up to 10-15 minutes to get the...
View ArticleHow do you deliver your products?
Once the order is completed you receive an e-mail with download instructions. Each product is downloaded via a unique download link. We do not ship our products on CD/DVD or other digital carrier. …...
View ArticleI have a PO Box. How do I put my billing address?
Just put it into the billing address field on our checkout page. … The post I have a PO Box. How do I put my billing address? appeared first on Template Monster Help.
View ArticleHow do I become a reseller?
You can learn about our affiliate program by visiting this page: http://www.templatemonster.com/register_aff.php and if you will have any further questions please feel free to contact our affiliate...
View ArticleWhere do I enter the discount code?
Please mind that you may enter a discount code on the shopping cart page in the appropriate field at the bottom of the page. … The post Where do I enter the discount code? appeared first on Template...
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